Effective Date: 06/05/25
E-bike Express ("we", "our", "us") operates the website EbikeExpress.co.uk ("Site"). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us or make a purchase from our online store. By using our Site, you agree to the terms described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
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Personal Information: Information you provide voluntarily, such as your name, email address, phone number, shipping/billing address, and other contact details when placing an order, signing up for emails, or contacting us.
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Payment Information: Payment details (e.g., credit card, PayPal) are processed securely by trusted third-party providers like Shopify Payments or other authorized services. We do not store full payment details.
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Device and Usage Data: Technical data automatically collected through cookies or similar tools, such as your IP address, browser type, device identifiers, and interactions with the Site (e.g., pages viewed, time spent).
How We Use Your Information
We use your information to:
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Process Orders: Fulfil purchases, handle shipping, returns, and customer service inquiries.
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Improve Our Site: Monitor site usage and performance to optimize the user experience and address issues.
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Communicate With You: Send updates about your orders, respond to questions, and—if you’ve opted in—send marketing emails or offers.
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Ensure Legal Compliance and Security: Protect against fraud, comply with legal obligations, and enforce our terms and policies.
Sharing Your Information
We do not sell your personal information. We may share data with:
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Service Providers: Trusted partners like Shopify, payment processors, and shipping carriers who assist with operating the Site and fulfilling services. They only use your information to perform specific tasks on our behalf.
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Legal or Regulatory Authorities: When required by law, or in response to lawful requests such as court orders or government inquiries.
Cookies and Tracking Tools
Our Site uses cookies and similar technologies to provide core functionality and analyse user behaviour. You can control or disable cookies through your browser settings, though some features may not work correctly without them.
Data Security
We implement industry-standard measures to protect your data. While no system is 100% secure, we take reasonable steps to safeguard your personal information against unauthorized access, disclosure, or loss.
Your Rights
Depending on your location, you may have rights including:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request corrections to inaccurate or outdated data.
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Deletion: Ask us to delete your information, subject to legal retention obligations.
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Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at Ebike1Express@gmail.com
Data Retention
We retain personal information only as long as necessary for the purposes stated, including order processing, legal compliance, and business records.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies if you visit their sites.
Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. We encourage you to check it from time to time.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please get in touch.
Thank you for shopping with us and trusting us with your personal information.